George also reached out to AHAM and wanted to warn others about potentially counterfeit filters, a problem he described as a “big issue.”, “We’re all going to drink water that’s going through this filter,” George said. Unauthorized use of certification labels is quite common, InvestigateTV reported in July. UPDATED: October 22, 2020. He took his concerns to industry experts and InvestigateTV to confirm his suspicions. “I want to at least have peace of mind that it’s safe. That’s why he was so frustrated when his new filters arrived and seemed suspicious. They can leach hazardous materials into your water, according to a study commissioned by AHAM. We have to start with your refrigerator which you trust so much. User rating, 4.9 out of 5 stars with 39 reviews. EveryDrop … If you’ve ever replaced the water filter in your refrigerator, you know they don’t come cheap. There is a website for Sardrop, which is nearly identical to SupDrop’s site. In an email the vendor wrote, “It looks like we will need to open all of our packages from our suppliers for our water filters because of this incident. The return address on Gauld’s package showed a location on “63th Street” in Brooklyn instead of the grammatically correct “63rd.” He checked for the latter street online. It’s important to keep in mind that most water filters are made in China – like everything else in the world – due to reduced manufacturing costs. AHAM said legitimate manufacturers spend money and time to gain certification, and they spend years building consumer trust and brand recognition. Filter models vary in the number and quantity of contaminants reduced. For example, Gauld’s were a good deal, but they weren’t wildly cheap either. 15-day free & easy returns. The results of several different tests showed the counterfeit filters did not work as well as brand-name. "Millions of counterfeit filters are coming across our border and flooding the online marketplace.”. They are counterfeits, according to the manufacturer of the authentic product: Whirlpool. It had a lot of information about the company’s products – the types of filters it carried and the contaminants they would reduce. The contact details and other language, such as the company’s mission statement, match exactly. SKU: 3841116 . InvestigateTV carefully compared the filters Gauld received with genuine EveryDrop filters. When the filters arrived, he found a bigger concern. Sign up for the Home Filter Club during checkout. The official Waterdrop website. Gauld bought a four-pack from SupDrop for around $100. Whirlpool EDR5RXD1 everydrop Refrigerator Water Filter Filter5. As the city of New Orleans's most honored investigative reporter, Lee Zurik has been uncovering and reporting impactful stories on WVUE since 2009. Counterfeit water filters are a growing problem, according to the Association of Home Appliance Manufacturers, which represents makers of products from refrigerators to ranges and runs a consumer education campaign about counterfeit filters called Filter It Out. Ending Jan 5 at 7:26PM PST 4d 13h. An old filter can mean you’re drinking unfiltered tap water, or worse. Filtersdrop did not return phone messages, and emails to the company were returned undeliverable. Gauld did his research before he bought. For the cleanest water, replace your EveryDrop® filter every 6 months (or 200 gallons). His filters were also advertised as EveryDrop brand; however, he thought the packages and filters looked inauthentic. “You start hearing the stories … is it actually even contaminating the water instead of filtering it? The address on its website leads to a group of buildings filled with restaurants and apartments just two blocks from the New York Stock Exchange. This water filter receives certification from Maytag, Amana, and KitchenAid. Our advanced generation of ice & water refrigerator filters from EveryDrop Filters are certified to reduce the most contaminants with Triple Filtration Technology. everydrop filters are certified to reduce potentially harmful contaminants* like lead, pharmaceuticals and pesticides. It should resist clogging and not slow the flow of water. https://www.whirlpool.com/services/replacement-parts.htmlHere is how to install a new EveryDrop Filter. AHAM said most counterfeit filters are coming into the United States in bulk shipments from China. For weeks, InvestigateTV worked clues to confirm the authenticity of the box of water filters Gauld bought earlier this year. “We found in our study that the counterfeits are actually putting cancer-causing chemicals into clean water,” Notini said. Last year, AHAM paid for a study on counterfeit filters. At the end of September, CBP Los Angeles announced it had seized 5,200 fake filters. Whirlpool said in an email that counterfeit filters may not work and “do not go through Whirlpool’s quality control processes to ensure proper fit and operation.”, The company said counterfeits can cause harm: “An improperly fitted filter can result in damage to the refrigerator and, in the event of a water leak, the consumers’ home.”. Are you a purchasing agent? AHAM also advises people to buy directly from manufacturers or known distributors when possible. Reduction may vary based on your water's PH level. Substances reduced may not be present in all users’ water. InvestigateTV ordered water filters from the SupDrop website. You choose how often you want your filter, and we take care of the rest. Price Match Guarantee. They are using subpar plastics that are actually allowing toxic chemicals to leach into the clean water, which is very scary,” Notini said. The companies’ phone number has an upstate New York area code. From left, these photos show the genuine EveryDrop water filter Whirlpool currently sells online, the genuine model the company sold in 2015, and the filter consumer Ken Gauld said he received from Supdrop and Whirlpool confirmed to be counterfeit. “We can’t estimate the entire size of the problem, but we know that it’s in the millions," said Jill Notini, a spokeswoman for the association that is commonly known as AHAM. everydrop ® Refrigerator Water Filters are made to fit: LEARN MORE Never forget to change your refrigerator water filter with SMS text reminders. These generic filters may be cheaper and easier to obtain than the proprietary filter. Notini said these online sellers know people will watch for brand names, certifications and even price. And unlike the water filters made by legitimate brands, counterfeit water filters are not designed, tested and certified to fit your refrigerator. Even buying through well-known stores online can be risky. These filters help to reduce the presence of unwanted elements or taste in your water such as: Now, you and your family can enjoy the enriching benefits of cleaner, freshly filtered ice & water. Recently, however, counterfeiters have been selling directly to consumers through the mail, which is more difficult for CBP to intercept. Gauld’s suspicions also led him to report the company to NSF International, the Ann Arbor-based nonprofit organization that sets safety standards for the water filtration industry. Guest shoppers get 15 days to return or exchange this item. An old filter can mean you’re drinking unfiltered tap water, or worse, could slow down your refrigerator water supply.For clean, fresh tasting water, replace your everydrop® Water Filter every 6 months†. Those made me have a better thought of helping all that need water to drink, which is a necessity. While the IRS and Treasury have distributed the bulk of the anticipated $164 million in second-round of relief payments for Americans faster than the first time, millions have not gotten payments yet or found hiccups in the distribution. The vendor responded to InvestigateTV and said he never heard from the store from which he was buying the filters he was distributing and said he learned a lesson to check sources more carefully. ©2020 Whirlpool Corporation. The filters work with a number of refrigerators from manufacturers such as Whirlpool, Kenmore, Amana, Kitchenaid, Jenn-Air, Maytag, Thermador, and others. 4.8 out of 5 stars 2,650 ratings. We hope that things will be rectified with this sooner than later.”. EveryDrop™ Ice & Water Refrigerator Filters fit these leading refrigerator brands: *Filters 1-5 only For more information visit: everydropwater.com NEW PACKAGE DESIGN Clear-view packaging + new white filter body make it easier to select the right filter. The filter should have a strong, leak-proof gasket. In that report, InvestigateTV identified filter companies that NSF found in violation still marketing their products as NSF-certified. everydrop® filters are certified to reduce potentially harmful contaminants* like lead, pharmaceuticals and pesticides. Gauld decided to buy the filters and quickly started seeing what he considered oddities: He said there were different addresses on his package tracking records. 0 Review(s) 6 Months; MORE INFO. $8.70 shipping. And, InvestigateTV found it’s extraordinarily difficult to tell a fake filter from a real one, online or in person. Another consumer from Canada, Brent George, told InvestigateTV about a package of water filters he bought through a third-party vendor on Amazon. The blue water means that contaminants are present, even after the water was run through a non-genuine filter. Trump’s education and transportation secretaries, his acting chairman of the White House Council of Economic Advisers and deputy national security adviser are among at least nine senior administration officials who have announced their resignations since Wednesday’s attack by Trump supporters on the, October 14, 2019 at 7:09 AM MST - Updated November 5 at 9:23 PM, AAMER MADHANI, ZEKE MILLER and KEVIN FREKING, Hiring likely weakened in December amid resurgent virus. “We investigate any claim of counterfeit thoroughly, including removing the item, permanently removing the bad actor, pursuing legal action or working with law enforcement as appropriate,” an Amazon spokesperson wrote in an email to InvestigateTV. For example, it has launched a new program that allows brands to instantly remove counterfeit listings. This is a directory to all of the American made bottles, bladder bags, purification systems, and filters I could find. They look nearly identical,” Notini said. InvestigateTV sent detailed photos of Gauld’s filters to Whirlpool, which ultimately confirmed that the filters he received are counterfeit. Whirlpool - EveryDrop 2 Ice and Water Filter. As the issue of counterfeit filters becomes more prevalent, Whirlpool recommends that people only buy directly from the manufacturer. NSF 401, 53, 42, 372 certified - tested and certified by NSF International against NSF/ANSI standard. He also noticed the filters were missing stickers he’d seen on his previous filters. Sign up for a subscription and you’ll automatically receive a new, replacement filter when it's time to change out the old one. everydrop® filters are certified to reduce 99%** of lead in the water from your refrigerator or everydrop® dispenser, offering superior contaminant reduction for you and your family. U.S. Customs and Border Protection has seized thousands of fake filters in recent years, and AHAM said current projections estimate even more being caught at the border this year. EveryDrop Filter 4 is made to fit: Whirlpool, Maytag, Amana, KitchenAid and JennAir brands Replaces UKF8001 & 4396395 Filters are tested and certified by NSF International against NSF/ANSI Standards 42, 53, and 401 For the cleanest water, replace your filter every six months or every 200 gallons Reduces chlorine taste and odor to keep your water tasting its best. The new Everydrop water filter refrigerators by Whirlpool are more cost effective over the old Whirlpool models of water filter refrigerator. He lives just 90 minutes from Flint, where lead leached into the water. I have many friends that have even succumbed to death because of the infections they get from water that is not clean. The website seemed legitimate to him. Provides 6 months or 300 gallons of refreshing water. Following up his tenacious inquiries with detailed analysis and powerful storytelling, Lee delivers unprecedented accountability of government officials, private citizens and corporations. He thought they were perhaps counterfeit. Buy 3+ for $50.95 ea. A spokesperson listed several ways authentic brands can work with the site to get rid of counterfeit products. An NSF-certified water filter helps you know that the water and ice you are using has been filtered for various contaminants. Home. **Certified by NSF International to remove 99% of lead at PH level 6.5. Due to this, finding the best refrigerator water filter can be challenging. Specifically, ten known cancer-causing chemicals, including arsenic and ethanol, were added to water after going through counterfeit filters – and the chemicals exceeded the EPA’s allowable limits. This photo illustration compares various water filters made to fit refrigerators that require a type 1 filter. But there was nothing. He works in IT as a sales engineer, so he is familiar with online traps: “I think that I’m fairly savvy in being able to sniff out if it’s a spammy email or something like that.”. “It’s not some business you’d expect would be sending water filters. For example, the knock-off filters failed to meet lead removal requirements, Notini said. The logos both have a blue water droplet and read “EveryDrop.” Both have certification seals and small print detailing specifications. Quantity $54.95 $50.95. $16.99. The association bought 100 water filters from known counterfeiters and sent them to three well-known and accredited laboratories for testing. Gauld said he saw “images with children drinking the water. That particular block where the box allegedly came from is a residential area filled with tightly-packed houses. Worse, she said some filters deposited chemicals into clean water. The agency said the filters were copies of filters from Brita, GE, Frigidaire, and PUR. 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